In this knowledge base article, we will outline Envirocon's refund policy, detailing the circumstances under which refunds are applicable and the terms associated with such refunds.
All refunds are issued as credits and can be redeemed for future goods or services. Envirocon will not issue cash refunds, except for pallet returns.
Introduction:
Envirocon recognises the importance of a clear and fair refund policy to address customer requests for order modifications or cancellations.
Refund Eligibility:
Envirocon's refund policy is contingent upon the timing and nature of the customer's order modification or cancellation. Here are the key considerations:
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Order Modification or Cancellation Before Dispatch:
- If a customer chooses to modify or cancel an order before the dispatch process has commenced, a full refund will be issued where applicable.
- This provision applies to standard orders and products that are not custom-made, such as the majority of our product range.
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Order Modification or Cancellation After Dispatch:
- If a customer requests a modification or cancellation after the dispatch process has begun, no refund will be granted.
- Additionally, for customers ordering custom products, including geomat blocks or other bespoke items, no refunds will be processed.
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Deposit Forfeiture:
- In cases where no refund is available, and a deposit has been paid by the customer, the deposit will be forfeited. This serves as a measure to account for the costs incurred in processing the order up to that point.
Refund Form and Credit Expiry:
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Refund Form:
- All refunds will be issued in the form of a credit on the customer's account, excluding pallets.
- This credit can be applied towards future purchases or transactions with Envirocon.
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Credit Note Expiry:
- Customers are granted a period of 12 months to utilize the credit note issued to their account.
- After this 12-month period, the credit will expire, and it will no longer be available for use in future transactions.
Conclusion:
Envirocon's refund policy is designed to provide clear guidelines for customers seeking order modifications or cancellations. It takes into consideration the timing of such requests, the nature of the products ordered (custom or standard), and the associated financial implications.
We encourage customers to review this refund policy carefully and contact Envirocon's customer support for any further clarification or assistance regarding refunds and credit notes. Our aim is to maintain transparency and fairness in all customer interactions, including order cancellations and refunds.